pokki Platform Privacy Notice
This page describes what we collect when you use pokki and how we keep that data protected. We at pokki take your privacy seriously. When you sign up for an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play games on our platform, we collect personal information necessary to verify your identity, process your payments, and comply with local regulations.
Our approach is transparent: we explain what data we collect, why we collect it, how long we keep it, and who may access it. We do not sell your data to third parties for marketing purposes. We use your information to run pokki, prevent fraud, respond to legal requests, and improve our service. Our servers may sit outside your jurisdiction, and we process your data according to international standards combined with local law where we operate.
If you have questions about how we handle your information, or if you wish to access, correct, or delete your data, our support team is available to assist you. Read the sections below for details on each aspect of our privacy practice.
What data we collect on pokki
We collect personal data during account registration. This includes your full legal name, date of birth, phone number, email address, and residential address. We require this information to verify your identity and comply with anti-money-laundering regulations in jurisdictions where pokki operates.
We also collect payment information. When you deposit via BCA, e-wallet, mobile banking, or local payment virtual account, we record the transaction date, amount, and payment method. If you use e-wallets like online payment or e-wallet, we record similar details. We do not store your full banking credentials or card numbers — payment processing is handled by certified third-party providers.
We collect gameplay data. When you play Liga 1 betting, live blackjack, Gates of Olympus slots, or other games on pokki, we record your session activity — bets placed, wins and losses, game duration, and timestamps. This data helps us detect fraud, resolve disputes, and understand usage patterns to improve our service.
How we use your data on pokki
We use your data to operate pokki and deliver our service. This includes processing your deposits and withdrawals, confirming your identity during account verification, storing your account historyand responding to your support requests. When you contact pokki support during Piala AFF or Liga 1 season, our team uses your account data to resolve your issue quickly.
We use your data for compliance and fraud prevention. We analyze patterns in your deposits, withdrawals, and gameplay to detect unusual activity that may signal fraud or account compromise. We also comply with legal and regulatory requests from authorities — for example, if a court in Jakarta or another jurisdiction requests your information, we may be obliged to disclose it.
We use your data to improve pokki. We analyze anonymized gameplay statistics to understand which games are popular, which payment methods users prefer (mobile banking vs. bank transfer vs. e-wallet), and how users navigate the platform. This helps us make pokki faster, more reliable, and easier to use.
Third-party processors and data sharing on pokki
Our payment processors receive your payment data. When you deposit via local payment, online payment, e-wallet, or mobile banking, those institutions process your transaction and may store a record of it. pokki does not control their privacy practices — we recommend reviewing their policies independently.
Our hosting provider may access your data. pokki's servers are hosted by a third-party cloud provider. This provider has technical access to your data but is contractually obliged to keep it confidential and use it only to maintain pokki's infrastructure.
We do not sell, rent, or share your personal data with unrelated third parties for their marketing purposes. We do not share your data with other gaming platforms, betting operators, or advertisers. If we merge with or are acquired by another company, your data would be transferred as part of that transaction, and we would notify you of the change.
International data transfers on pokki
pokki operates across multiple jurisdictions. Your data may be transferred to, stored in, or processed in countries other than Indonesia. We take reasonable steps to ensure such transfers comply with applicable law and are protected by contractual safeguards.
Your rights and data retention on pokki
You have the right to access your personal data. Log into your pokki account and navigate to your profile — you can see your name, email, phone, address, and account history. If you wish to access data not visible in your account, contact pokki support with your request.
You have the right to correct or update your data. If your residential address has changed or your phone number is outdated, you can update it in your account settings. If you find an error in our records, contact pokki support and we will investigate and correct it.
You have the right to request deletion of your account. When you request account deletion on pokki, we disable your account and remove most personal data within a reasonable timeframe. However, we may retain transaction records and gameplay logs as required by anti-money-laundering law and to resolve disputes.
We retain your data as long as necessary to provide pokki's service and comply with legal obligations. Typically, we keep account data for at least five years after account closure to satisfy regulatory requirements. You can request the erasure of specific data, subject to legal hold periods.
Jurisdiction and contact details for pokki privacy inquiries
pokki operates as a service available only where local law permits. If your jurisdiction prohibits online gaming or restricts data processing, pokki may not be available to you. We recommend verifying the legal status of pokki in your location before you fund your account.
Our privacy policy is governed by the laws of jurisdictions where pokki operates. If we receive a legal request from authorities in Bandung, Medan, Surabaya, or any other jurisdiction, we comply with applicable law. We may disclose your data if required by a court order or law-enforcement agency.
If you have privacy concerns or wish to exercise your data rights, contact pokki support. We respond to data-access requests within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the relevant data-protection authority in your jurisdiction.
Changes to our pokki privacy policy
We may update this privacy notice from time to time to reflect changes in our practice, technology, or law. When we make material changes, we will notify you via email or display a prominent notice on pokki. Your continued use of pokki after such changes constitutes acceptance of the updated policy.